Refund Policy

At (im)perfect, every item is made to order, so all sales are final. Because of this, we do not accept returns, exchanges, or cancellations due to changes of mind, incorrect orders placed by the customer, or sizing preferences.

If we make a mistake with your order, we'll make it right.

You may be eligible for a replacement or refund if:

• You received the wrong size from what was ordered.

• You received the wrong item.

• Your order arrives damaged or has a manufacturing defect.

• There was another fulfillment error on our end.

If you experience any of the above, please contact us within 7 days of delivery at imperfectusaa@gmail.com. Include your order number, a description of the issue, and clear photos so we can review your claim.

Once your claim is approved, we'll provide a replacement or issue a refund at no additional cost.

Thank you for supporting (im)perfect.